• Dr Warren Donnellan

How have the UK's carers coped during the early stages of Covid-19 lockdown?

Millions of unpaid, informal carers in the UK were already looking after somebody vulnerable, keeping them well and out of hospital. However, the Covid-19 lockdown severely disrupted carers’ sense of control and autonomy. As a result, we saw a growing number of carers going online for support.


From the moment the UK Government enforced a national lockdown on 23rd March 2020, Mobilise have been supporting carers with daily ‘Virtual Cuppas’. Facilitated by a professional Carers Coach, the Cuppas offer a relaxed and supportive online setting for carers to check in with other carers around the country and discuss the challenges they were facing.

We examined these Cuppa conversations closely as part of a pioneering research partnership between Mobilise and the Universities of Liverpool and Sheffield. Our research aimed to answer the following questions: What are the common challenges that carers are facing during Covid-19, and what are they doing to combat these challenges? Here is a flavour of some of our early findings over the first two weeks of the lockdown - 23rd March to the 1st April.

Managing restrictions and uncertainty

In the early stages of the national lockdown, carers were experiencing a loss of control, routine and community, which naturally left many carers feeling overwhelmed. One carer told us how restricted and isolated they felt by the lockdown:

"It's like a prison. The walls are closing in."

On top of this, carers were extremely worried about the impact lockdown had on their loved ones' functioning. For example:

"My biggest fear, because she has mixed dementia, is that by the time it is all lifted, my mum will have forgotten me."

Some carers were frustrated that members of their local community were not following social distancing rules, which they believed was putting their loved ones at risk:

"Makes me angry because they're putting my husband in jeopardy. They're just being selfish, absolutely selfish."

Words such as 'social distancing', 'lockdown' and 'PPE' became common parlance following Covid-19. During the Cuppas, Carers were critical of the media's coverage which significantly impacted their mood:

"I get very depressed when I watch the news. I feel so sad for these people dying."
"I keep looking for some good news, some promising news, something that's going to give us a bit of hope. And everyday I get disappointed."

From challenge to acceptance

The early stages of the lockdown were characterised by isolation and restriction which made carers feel worried and frustrated. As the days passed, carers gradually began to accept the lockdown and viewed their situation more positively. Two carers told us:

"Although this is a very real situation. There is some hope and it's not all doom and gloom."
"What keeps you going is the light at the end of the tunnel."

Carers also began to take a more critical view of information relating to Covid-19, for example:

"It's definitely worth checking with experts rather than... news because what they're trying to do is get you to click on the link, because there's a lot of scare-mongering going on and it is frightening."
"You can't just avoid it. You have to make an active choice to say, no, I'm not gonna look at that. I know enough already today."

From passive to active

The second week of lockdown saw a shift from passive distraction and avoidance techniques to more active methods of dealing with the lockdown. Carers began to overcome the sense of frustration and started to make small changes to look after themselves as well as their loved one. Carers told us:

"As you're only allowed out once a day, I just go in the garden or listen to music."
"Being able to come out or work in my shed in the garden and have something useful to do because I can't get out."
"I'm just taking that few minutes out whenever needed. Just taking that second out to breathe because it's so intense trying to plan for every eventuality."

One carer told us that they were making use of free online training courses to keep them not just stimulated, but educated:


"To help keep my brain stimulated... there's been loads on nutrition and there's one on equality and diversity and I'm doing one now on safeguarding. Just something a little bit different to try."

Carers established new routines to help them regain a sense of control and autonomy, for example:


"To get back to a routine gives us a sense of control, out of the chaos a little bit, so we feel that we're 'in the moment'. My pick is swapping my morning swim for a morning walk."
"Routine is key for us at the moment. We've got like a semi-structure if you like. But if something doesn't happen, that's ok. If we've got that structure, it keeps us sane."

The importance of community

Social connection has never been more crucial. A sense of community was by far the most consistent theme to emerge from the Cuppas during the early stages of Covid-19 lockdown. In addition to their primary caregiving roles, carers received and provided support to others:

"Not a lot we can do about the coronavirus but if you can help your neighbour or them help you out it makes you feel good."
"I can do a bit more phoning friends and just trying to keep connected to people as best as I can."

The lockdown made face-to-face support between carers impossible but that did not stop the carers from helping each other out online:

"We are on a community Facebook page full of 'moaners'. Generally when somebody wants to say something, we say look, this person needs help."

This sense of community, including support from carers organisations, had a profound effect on carers' wellbeing and spurred them on to continue looking after their loved ones:

"I think that's what's keeping me going actually is just knowing that the community is getting together and properly falling over themselves trying to do stuff... I feel that if I need something, there's a multitude of people I can rely on."

What was remarkable from our findings was how quickly carers have adapted to the challenges during Covid-19. Despite having felt isolated and restricted, carers established routines and found ways of managing the uncertainty. Whether out of necessity or otherwise, carers summoned the strength to receive and provide support to those in need; not just their loved ones but also members of their community.


So, what have we learned from carers during the early stages of Covid-19 lockdown?

  • Don't feel guilty for feeling frustrated or anxious.

  • Control the controllable.

  • Accept that Covid-19 (or any future pandemics) is uncertain, unpredictable and, to a large extent, uncontrollable.

  • Establish a routine.

  • Limit news intake to what is important; be critical and seek information from reliable sources.

  • Self-care is as important as the care we offer to others.

  • Engage with our community and share support with fellow carers and carers organisations.


Unpaid, informal carers have been described as the 'backbone' of long-term care. Covid-19 has shown us that online tools have helped carers sustain their important role through challenging times. For more useful tools, Mobilise offers a free five-part email course to ensure carers are getting full access to the help they need.

Dr Warren Donnellan is a psychologist and lecturer in lifespan development, health and wellbeing at the University of Liverpool and resident researcher at Mobilise. His research focuses on resilience and dementia care. You can follow his work on twitter @DrWizWaz.

Paige Butcher is an Assistant Psychologist at The Disabilities Trust, specialising in Neurorehabilitation. She is also a trained counsellor for Childline. Paige has a keen interest in health and wellbeing, and is currently in the process of pursuing doctoral training in clinical psychology.