Data Privacy Notice

This document explains how Mobilise uses data.


Our mission is to help carers access the support they need in order to continue looking after the person they love as best they can.


In order to do that, we need to know a bit about the carers we’re talking to - for example, where they live. This helps us find out what support is available to them in their local area.


What data do we collect?

We collect personal identifiable information (Names, e-mail addresses, post-codes etc)

We also collect personal information about health conditions, and how people are coping with their caring role - things they’re doing well with, and things they struggle with.


How do we collect the data?

We make sure that anybody using our website is fully aware of what data they’re sharing with us, and when.


Our chat bot assessment asks people a series of questions and records their responses. Carers only ever share information with our chat bot voluntarily.

How do we use the data?

We uses the responses from out chat bot conversations to put together a suggested action plan for some of the ways in which a carer can access support that might help them out. We use the e-mail address we recorded to send it to them.


A little while later, we will be in touch again to see how a carer got on with the action plan, so that we can help future carers more effectively by learning from their experience.


We never share carers’ data with third parties for marketing purposes.


How do we store your data?

We use third party data storage systems which are fully GDPR compliant.


What are your data protection rights?

Every user of our data is entitled to the following:

The right to access - You have the right to ask Mobilise for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to ask Mobilise to rectify or complete any information you believe to be inaccurate or incomplete.

The right to erasure - You have the right to ask Mobilise to erase your personal data

The right to restrict processing - You have the right to ask Mobilise to restrict the way we process your data, or to process your data at all, under certain conditions.

The right to data portability - You have the right to ask Mobilise to transfer your personal data to another organisation, or to yourself, under certain conditions.


How to contact us

If you have any further questions about how we work with your data, please contact

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© Mobilise Care Ltd 2020