Mobilise Connect
Finding more carers, delivering more impact
Mobilise Connect is a proven digital platform that enhances existing provision for carers. It effectively locates unpaid carers who are often unsupported and links them to essential support, through Mobilise’s community of carers, our online tools and resources or through connecting to existing services.
The approach is scalable and cost-effective, while delivering measurable results without adding to financial strains, making it a strong option for local authorities seeking long-term, high-quality assistance.
For more information on how Mobilise has tripled the average national improvement rate for meeting carer requests and lowered the number of care packages exceeding 12 months, read our report.
Mobilise Connect can also help to address the CQC's priorities over fair access, and supports the NHS's plan for community-focused, preventative carer support. When used in collaboration with established carers provision, it is a powerful solution.
Gold standard carer outreach for local authorities
Identification and support in a matter of days
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Digital marketing discovers thousands of carers and targets under-represented groups by geographical area. Each local authority has dedicated featuring local carer links
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Content-based marketing giving carers access to a host of useful guides and blogs
"Your emails always seem to arrive at just the right time and with topics that make me feel less alone. Thank you." - Anna, caring in West Sussex
Integrated tools and resources at the touch of a button
Key features:
Automated online tools to support specific common queries (e.g. carers allowance, blue badge eligibility etc)
15,000 carers provide invaluable social support
to one another through our community app
Automated Mobilise Assistant uses AI, our own co-produced content and local information to any question, 24/7
Carer responses to our monthly ‘Mobilise Moments’ polls and wellbeing surveys
Coaching and live events facilitated by our expert team
Award-winning email courses and resources
Overseen and supported by Mobilise Carer Support Team who are trained professionals. Many of the team have experience as carers themselves
Over 24,000 carers have signed up to our award-winning Personalised Guide to Caring Course
Hear from a carers who use Mobilise
Lesley, caring in Clackmannanshire
Saul, caring in Shropshire
Yvonne, caring in Staffordshire
Sarah, caring in Surrey
Rated 4.6 on Trust Pilot
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Why don't more carers know about this?
What a great resource. The mobilise service is really outstanding when it comes to keeping in touch with others in the same boat. The website and app work seamlessly and the support team never seem too busy to answer questions and queries. The zoom sessions are particularly good. I don't understand why more people in the caring role don't use it... and it's FREE!
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BIG SHOUTOUT
Falling upon Mobilise has totally transformed my life as long term unpaid carer. I love being treated like a human being in my own right with skills and knowledge to share.
60,000 carers have found answers with our financial checker
Hear from our local authority and partners from carer organisations
Jude, Commissioning Manager from Derbyshire County Council
Kate, former Commissioning Service Manager at Shropshire Council
Graham, Chief Executive of Carers Centre Tower Hamlets
Jennifer, former Carers Services Development Officer, NHS Highland
“One of the great things about the work we've done with Mobilise is the way we've reached a more diverse group including young adult carers and ethnic minorities.”
Jamie Spencer | Head of Insight, Quality, Financial Services and Digital for Camden Adult Social Care
Watch Jamie's Interview
"Most of the carers that engage with Mobilise is after 7pm, before 7am and over the weekends. So having Mobilise there providing that information has supported so many carers and in turn supported NHS Highland with delivering services"
Michelle Keir | Carer Service Development Officer
"I'm well aware that many of the staff at Mobilise are or have been carers and it clearly shows in the passion for everything you do."
Jennifer Kennedy | Carers Lead Officer Clackmannanshire and Stirling
"A great partnership to support unpaid carers. By working together we can extend our reach to support carers both face to face and digitally, and more importantly, at the times that suit carers."
Christine Aspin | Chief Officer Wigan and Leigh Carers Centre
How it works
Fast implementation
Up and running in just two weeks
Geo-targeted digital campaigns to put hidden carers on the map
Get periodic data-led insights and reports, including a live dashboard to track real-time performance in your area
More reach, same human care
Scalable, without losing the human touch with our dedicated Carer Support Team
Day and night support
Outside of working hours support including evenings and weekends
Seamless safeguarding protocols
Robust protocols ensure human oversight is integrated throughout the technology, ensuring that trained personnel are always part of the safeguarding process