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Carers' guide to caring for someone with a mental health condition

We chatted with unpaid carers who care for someone with a mental health diagnosis. Sharing their collective wisdom and knowledge.


With tips for navigating the system, supporting the person we care for, and most importantly - looking after ourselves.  

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Register as a carer with your GP

1. Register as a carer with your GP

“I didn't realise I was a carer”


Unpaid carers who care for someone with a mental health diagnosis, may be less likely to identify as a carer. This is certainly the view of the carers we spoke with. 


However, identifying as a carer is key to accessing support opportunities for ourselves. Caring for someone with a mental health condition can be isolating, and negatively impact our own mental health.


“It might begin slowly or with a quite unexpected and sudden event. It can often be a long term situation, not always in crisis but needing ongoing management and support.”

Kyro (our co-founder) shared his experience of being a mental health carer in his blog “Do I look like a carer?”.

The emotional support and worry we may carry can have just as much an impact on us as more practical caring tasks. We are entitled to a Carers Assessment (Or Carer Support Plan in Scotland) which can be reviewed annually (or sooner if our circumstances change). 

Know our mental health and carer legal rights

2. Know our mental health and carer legal rights

It’s really helpful to have a grasp of the mental health legal rights our cared-for have:



 As well as our own legal rights as an unpaid carer. Including:

  • There is no legal obligation to be an unpaid carer

  • The legal right to receive support and protection from our Local Authority. We can start this process with a Carers’ Assessment.

  • The right to request flexible working

  • The right for our views to be considered by social services, when support is being put in place

  • Our right to our own wellbeing. Including our own personal dignity, and our right to our own mental, emotional and physical health.

Look after our own wellbeing and mental health

3. Look after our own wellbeing and mental health

Take up (or find out about) health checks from your local GP service.  Our own mental health is important too. Some GP surgeries have Carers’ Champions who are staff that support carers and act as a key contact for carer information. Plus the NHS offers free health checks for those of us over 40.


Our blog, How to care for yourself, when there’s no time to care for yourself has some simple ways we can provide the right self-care for ourselves.

Shout 85258 also offers a 24/7 text support service for those of us who are struggling to cope. And need mental health support for ourselves.

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Be well-informed about mental health medicaton

4. Be well-informed about mental health medication

This can feel like a minefield. With medication not working, or the person we care for is refusing it. We may also want to consider more holistic approaches, including diet, alternative and complementary therapies.

“The medical model is often the first thing that is followed, but it’s important that we and our cared-for feel well informed and given the opportunity to discuss and consider our options.”

“Change of medication can bring on lows at first… we may need to stick with it…”

Having a good relationship with their pharmacy will also help us stay well-informed about their mental health medication. Read our five top tips blog to find out how we can ensure that we are making the most out of our pharmacy.

Keep in mind, the overall health of the peson we care for

5. Keep in mind, the overall health of the person we care for

Their overall health is also important - physical health, as well as mental health. It’s important to keep in regular contact with our GPs. And to keep an open mind about changes in behaviour or symptoms. 


It’s not always a medication (for their mental health) side-effect. There may be another reason - such as infections, hormone levels, vitamin deficiencies, or side effects of other medication.


It’s also not OK for new symptoms to be ignored, simply because they ‘may’ be a side-effect.

If new symptoms are problematic, it’s important that they are looked into - there may even be a simple solution.

Carers have also shared that acknowledging the person we care for's feelings can help them feel appreciated the lessen their frustration. 

"If they can, let them have their say. Don’t demean their feelings or call them trivial.  Sometimes, you can’t help and only they can sort things out themselves"

Know our financial and legal considerations as a mental health carer

6. Know our financial and legal considerations as a mental health carer

  • Council tax reduction or exemptions are available for people with a mental health diagnosis. This varies between local councils, but it’s worth checking in our area.

  • Find an advocacy service before we need it.

  • Put Lasting Power of Attorney (or Powers of Attorney in Scotland) in place as soon as possible.

  • Consider what Trust or Will provisions would be helpful, in the event our cared-for outlives us.

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Know what good spport for someone with a mental diagnosis looks like

7. Know what good support for someone with a mental diagnosis looks like 

  • We don’t have to settle if we’re not happy with the current support. If an individual or a particular service isn’t working for us, we don’t have to stick with it or put up with it. Make a note of what isn’t working - be specific. It will help to define what we want (and don’t want) as we explore other services or open up dialogue with the existing one.

“We had a befriender who was patronising. It would have been easy to dismiss the whole idea. But it turns out it was just that individual that didn’t suit us.”


“Finding the right support [for them] is key and there is no one size fits all - it can take some trial and error”


“If the current support service isn’t working for the person we care for or for ourselves, it’s important to recognise that this does not mean we or they have failed. - this can be very traumatic and have an impact on self-esteem.”

  • Being able to have conversations that are honest and true is key. The person we are caring for may want to please people, want to say the “right” things, and may not be honest about the support they need.

Creating a support network as a mental health carer

8. Creating a support network as a mental health carer


Many carers expressed that they had lost friends and family or experienced a lack of support. This could be because friends and family don’t know what to say or how to help. It can sometimes be due to disagreements in caregiving approaches.

Our ‘As a carer, we like it when our friends and family…’ blog includes 10 things friends and family could do to support us.

Disclosure (the ability to be able to talk to others) can be really hard for some of us. Either because our the person we care for is extremely private, or we are. Sometimes there is also a fear of judgement or a perception that other people don’t want to hear about it. 

While our support may feel like it shrinks in some areas. We do have an opportunity to think of support in terms more broadly than our immediate friends and family. 


Having someone we can just pick up the phone to is so valuable. If the person we are supporting is not ready to let their family and friends know about their diagnosis, it can be helpful to have someone to talk to who is not part of our immediate social circle.

This is who carers say have helped them (outside of their friends and family):


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If you need a safe space to talk, we host daily online cuppas (over Zoom), which are another great place to share and get support.

Get accountability from mental health and carer support services

9. Get accountability from mental health and carer support services


Carers shared that getting accountability is key. With staff turnover and long lead times for support, things can get lost along the way. Top tips for achieving this include:

  • Always take names of the people we talk to. 

  • Write down dates and agreed next steps from any conversations we have.

  • Pop everything into a follow-up email. It helps to keep everything in our own minds - and helps with holding people accountable.

  • Buy a nice new notebook just for this - or we can use an app (like “Notes” or “Trello”) on our iPhones or Android.

Useful resources

Useful resources


Camden Carers offers a wide variety of mental health services,

including one-to one support and monthly online meet ups. 

So if you are supporting someone with a mental health diagnosis,

and live, work or study in Camden, please do get in touch

for support here:


📞 via phone 020 7428 8950 

📧 via email


Caring Together offers adult carers in Cambridgeshire the chance to speak to someone who understands. These can include:


Derbyshire Carers have a Telephone Befriending service for those of us who need company and support. If you'd like, check out our 'What's befriending services for carer?' blog to see how it can help carers reduce feelings of isolation.


Dudley CI's directory includes a range of different support available for health and wellbeing. From mental health support to long-term conditions and more.


Carers Central in Luton have shared 32 ways we can improve our wellbeing as carers. Self-neglect amongst carers can be common so take five minutes to yourself. From national services to helpful phone apps, discover what could work for you.


Good news. For unpaid carers in Highland, Support in Mind Scotland is delighted to announce the award of an initial 12 month contract through NHS Highland (starting October 2021). This is to provide a Carers’ Support Service, for people caring for someone with a mental illness in the Highlands. 

Their support consists of eight, 1-1 sessions where they will provide practical support, signpost to other organisations, provide advice and guidance on self care, develop carers’ coping skills, and connect you to sources of support in your area.

It is a self-referral process so please do not hesitate to get in touch.

For more information contact:

Tommy Watkin
07597 581125 or,

Karen Jarvis
07597 581128


Carers Trust Heart of England has a Wellbeing service that offers carers a safe environment to offload and seek expert advice. 

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Ask us anything

Ask us anything

Is there something you would like to add?? This guide is created from feedback of unpaid carers supporting someone with a mental health condition. Please help us to continue to grow this resource by sharing your own experience. You can do this by simply emailing us.

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